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   Shipping and Tracking


www.e-Gerovital.com will ship your order the same day we will receive the authorization from your credit car dissuing bank.

All purchases are shipped with one of our shipping agents [we usually use the Romanian Parcel Service unless we otherwise advised by You]. Orders are processed and shipped out Monday through Friday, excluding holidays. Your orderís delivery process usually takes between 1 and 3 weeks depending on the carrier and the shipping method that you choose for delivery and the country that the order is shipped to. However, as some delays may occur due to the carrier. So please be patient and, if that is the case, please contact us by email at support@e-gerovital.com. www.e-Gerovital.com will not be held responsible for any unanticipated delays caused by third parties.

A shipping confirmation may be requested by the customer approximately one to three business days after submitting an order. In addition, we will email a sales invoice immediately after an order is placed for confirmation that your purchase has been accepted for processing.

To ensure the security of your delivery, we are unable to provide you with details on our communications with our shipping agents. However, we do provide tracking numbers or scanned shipping invoices upon request, and maintain tracking numbers or shippping invoices for each delivery. At times, there may be an error in providing this information to customers.  As this information is provided to us by our shipping agents, customers may submit another request for further clarification.  We are not liable and/or responsible for any losses or damages that may arise given such an occurrence. If you have questions about the delivery of your purchase, an e-gerovital online personal customer suport agent will be pleased to assist you via email at support@e-gerovital.com .


Sales Tax and Custom & Duties

Customers are responsible for providing a full valid address, including apartment number if applicable, for delivery. They are responsible for arranging mail forwarding if they are moving, and for putting a vacation hold if they do not anticipate that they will be at home when the package is due to arrive. Customers are entirely responsible for ensuring the receipt of the package, and www.e-Gerovital.com WILL NOT BE RESPONSIBLE for returned orders due in part by customer negligence.
Given the fact that www.e-Gerovital.com ships worldwide, we do not charge federal, state, local or county taxes on online transactions. However, it is the customerís responsibility to ensure proper payments as required by applicable laws.
Therefore, please note that your on-screen transaction total DOES NOT reflect any estimated local taxes. The actual sales tax should be calculated by you when your order is shipped. The customer is also responsible for all customs and duties at the point of entry into the country of destination.

All purchases are shipped with one of our shipping agents. Orders are processed and delivered Monday through Friday, excluding holidays. Your ordersís delivery process usually takes between www.e-Gerovital.com cannot be responsible for unanticipated and 3 weeks depending on the carrier that you choose for delivery and the country that the order is shipped to. However, as some delays may occur due to the carrier, please be patient and, if that is the case, please contact us by email at support@e-gerovital.com.


Refund and Exchanges

www.e-Gerovital.com wants to ensure your continued satisfaction. For our online purchases, we are able to accept merchandise not used for a refund or exchange when accompanied by the original sales invoice and only if the products you ordered are sent back to our official address.

Customers MUST contact our customer services via email at support@e-gerovital.com within 10 business days from the date of delivery. Additionally, all products must be returned to us at your expense within the 10 business days from the date of delivery. Our return address can be obtained from contacting our customer services or from the Contact section of our website. In returning your merchandise, you are required to obtain a tracking number from the shipping agent and provide us with this information. Any returns without a tracking number or requests made past the expiration period will not be honored unfortunately.

Unacceptable reasons for a refund or exchange may encompass, but is not limited to, the following:
* Color(s) of the merchandise are darker/lighter than displayed
* Merchandise had minor color differences from the picture

Easy-to-follow instructions for returning merchandise will be provided by a customer services support staff after receiving your contact. However, in order to avoid such a stage, clients are advised to clarify unclear issues before placing any orders. Please ask any questions you may have before ordering to prevent any potential problems. Every effort will be made to ensure a prompt refund and an email notification will be sent once the return has been processed.


Changes/Cancellations

If you wish to cancel or modify your order, please send an email as soon as possible to support@e-gerovital.com We will make every effort to accommodate your request. However, once a product has left our premises for processing and shipping, the purchase cannot be cancelled or modified. In this case, please refer to our return policy and return your purchase once you have received it. If you would like to purchase a different product, please visit our website or contact an www.e-Gerovital.com online customer support representative through email at support@e-gerovital.com.


Contact Us

For additional assistance concerning our online store or your online purchase, please feel free to contact us via email at support@e-gerovital.com.

 

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Ana Aslan

Ana Aslan was the first person to rule out the fatalistic approach to aging, providing a new method in gerontology by opening the way to the prevention and treatment of old age.

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